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If you have provided a UK address your tickets will be delivered to you on the week of match. In some cases tickets can be delivered right up until the day before the fixture due to football clubs sending tickets out close to match-days. If you are staying in a hotel the seller will do their best to make the delivery date coincide with your check in date..
We understand that sitting together is a big part of the matchday experience. Ticket Pad guarantees that when you purchase a pair of tickets, those tickets will always be seated together. However, often we can secure more than 2 tickets all seated together. Get in touch with us if you would like 3 or more tickets seated together and we will do everything we can to secure those tickets for you. Call +44 (0)20 7993 6171, email [email protected] or use the chat box that is in the bottom right corner of every page of our website.
Ticket Pad is a platform giving football fans the opportunity to buy and sell matchday tickets. The price of a particular ticket is set by the person selling the ticket and and that price is influenced by how 'in demand' tickets are for the fixture. For example, tickets for Man Utd v Man City in the Premier League will be considerably higher than tickets for West Ham v Crystal Palace. The reason being that the Manchester Derby fixture is a higher profile game with more potential football fans wanting to get matchday tickets to watch the match.
Season cards are offered by the club to fans as an alternative to buying a season ticket. The difference being that a season ticket is a ticket to all home and/or away games throughout a season but a season card entitles a fan to buy specific tickets for certain games. Therefore, when you purchase a ticket from www.ticketpad.net that is specified as a season card, you will be using the sellers season card for the game you have paid for. The season card will be sent to you before the match and you return the season card to the seller after you have been to the match.
Ticket Pad guarantees that you will have your tickets in your hand with plenty of time to attend the game. The different delivery options available to customers are listed when you click through to the final checkout page.
Ticket Pad advises customers to book tickets as early as possible to avoid the disappointment of missing a match. However, it is still possible to purchase tickets to a match the day before the game. Get in touch with us as soon as possibly and we will do everything we can to get you tickets to the game and arrange suitable delivery. Call +44 (0)20 7993 6171, email [email protected] or use the chat box that is in the bottom right corner of every page of our website.
As long as your tickets have not been dispatched for delivery, you can change your delivery address and have your tickets sent to a different address to the one you gave when buying your tickets online with us. To change your delivery address, simply Login to the account you set up with us when you originally ordered your tickets, and then simply modify your delivery address. If you have any problems at all, do not hesitate to get in contact with us. Call +44 (0)20 7993 6171, email [email protected] or use the chat box that is in the bottom right corner of every page of our website.
Ticket Pad advises customers to book tickets as early as possible to avoid the disappointment of missing a match. However, it is still possible to purchase tickets to a match on the day of the game. Get in touch with us as soon as you possibly can on matchday and we will do everything we can to get you tickets to the game and arrange collection close to the ground. Call +44 (0)20 7993 6171, email [email protected] or use the chat box that is in the bottom right corner of every page of our website.
Unfortunately all sales are final. Once a ticket has been purchased no refund can be offered. We can of course re-list your tickets on www.ticketpad.net to be bought by another fan but we cannot guarantee that they will re-sell.
Our UK based team are always on hand to assist you when buying matchday football tickets from footballticketpad.com. We also offer unrivalled customer support after you have made your ticket purchase.
Call +44 (0)20 7993 6171
Email [email protected]
Or use the chat box that is in the bottom right corner of every page of our website
Our office hours are:
9am - 5pm (UK time) Monday - Friday
10am - 5.30pm Saturday
10am - 4pm Sunday
We aim to respond to emails and chat box messages immediately during our office hours. Outside of office hours we will do our best to get back to you as soon as possible.
Yes! Here at Ticket Pad, we encourage professional ticket agents to list on our site. Contact our Customer Service department if you think you or your company has the credentials to upgrade your account to a Broker Account, which increases your market exposure limit; enables you to enroll in our Last Minute Sales Program (LMS) as well as being the first port of call for our corporate sales department.
We have statistics that prove additional information improves your chance of selling tickets on our platform. This may mean adding block and row numbers to your listing.
We have many sellers on Ticket Pad so you must ensure that your tickets are in line with the market price to give yourself a better chance of a sale.
If you have a sale and no longer have the tickets, for whatever reason, you must contact are customer service team immediately via email. We take order fulfillment very seriously to protect our buyers as the “Ticket Pad Guarantee” insures all sales. Failure to supply will result in your account being fined $50 plus the cost to replace the order with equivalent or better tickets. Your account may be suspended and all payments held.
If you suspect that you will have a problem fulfilling an order you must contact Customer Services immediately to report the issue. We take order fulfillment very seriously to protect our buyers as the “Ticket Pad Guarantee” insures all sales. Failure to supply will result in your account being fined $50 plus the cost to replace the order with equivalent or better tickets.
No. It is free to list tickets on Ticket Pad. We take a 15% sales commission following the sale of your tickets and charge the buyer a 15% booking fee. Please be mindful of this when setting you selling price.